Legal advice · Reg 1115522
Citizens Advice East Suffolk
Charity rating & review
89/100 Clarity Score · 4 stars · Charity Commission filings · How we score
Clarity score
Good
Quick answer
Is Citizens Advice East Suffolk a good charity?
Citizens Advice East Suffolk scores 89/100 (4 stars, Good) on CharityCompare's Clarity Score, calculated from its UK regulator filings. Its latest accounts year is 2025 (£1.2m total income, 100% of spending on charitable activities). This reflects financial transparency and stewardship on paper — not the real-world impact of its programmes. See the full breakdown.
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How can you give to Citizens Advice East Suffolk?
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What does Citizens Advice East Suffolk do?
Citizens Advice East Suffolk is a registered charity (no. 1115522) working in legal advice in Norwich · NR32 1JQ. Its latest Charity Commission filing directs 100% of spending to charitable activities, holding roughly 7 months of reserves, though its recent accounts were filed late. Reported income has been growing (≈20% a year). CharityCompare's Clarity Score rates the organisation only from public Charity Commission accounts — accountability, financial health, efficiency and community support — not the quality or impact of its programmes.
Summarised from public filings — Citizens Advice East Suffolk hasn't added its own description yet. Work here? Add it free →
In short: Citizens Advice East Suffolk scores 89 out of 100 (4 stars). 100% average program spend (2-year average, disclosed years only). Review the pillar breakdown below.
What is Citizens Advice East Suffolk?
Citizens Advice East Suffolk has a Clarity Score of 89 out of 100 on CharityCompare (4 stars, Good). Charity Commission registration number 1115522. Status: Registered. Primary cause area: Legal advice. Latest accounts year 2025: total income £1.2m, with 100% of expenditure on charitable activities. Accounts filing: late. Reserves: approximately 7 months of operating costs. 1 filing concern(s) noted on this profile. Scores are independent and based on official filings — not a donation recommendation.
Data from Charity Commission register, last updated .
Overall score
89/100
4★ · Good
Cause spend
100%
2-yr avg · charitable activities
Accountability
75/100
Finance beacon
Income
£1.2m
Latest year 2025
Reserves
7 mo
Months of running costs
Accounts filing
Late
Check register
Fundraising efficiency not stated · 1% overhead · Website on register · Confidence: medium
How does Citizens Advice East Suffolk compare?
Clarity Score percentile against similar UK charities — the share of peers Citizens Advice East Suffolk scores higher than.
Scores higher than 81% of 2,776 charities in its income band · 89/100 vs 78 peer average (marker).
Scores higher than 58% of 48 charities in this cause · 89/100 vs 86 peer average (marker).
How reliable is Citizens Advice East Suffolk's data?
- Source
- Charity Commission (England & Wales)
- Accounts year
- 2025
- Filing date
- Profile reviewed
Medium confidence — some data missing or late
Scores reflect the latest annual accounts on the register. Clarity Score measures how clearly the charity accounts for money in those filings — not programme impact.
Contains public sector information licensed under the Open Government Licence v3.0. Sources: Charity Commission for England and Wales, Office of the Scottish Charity Regulator and Charity Commission for Northern Ireland. Open Government Licence v3.0 .
What is Citizens Advice East Suffolk's Beacon report?
Detailed accountability and finance metrics from UK regulator filings — structured for transparency in our four-beacon report.
Accountability & Transparency
Baseline trust from filing discipline, board oversight, and declared governance policies.
75/100
| Metric | Score | Value |
|---|---|---|
| Filing history (5 years) 100% on-time over five years = 15 pts · one late filing = 5 pts · two or more = 0 pts. | 33% | 5/15 pts |
| Trustee oversight Three or more trustees on the register = 15 pts, scaled down for fewer (governance red flag below three). | 100% | 6 trustees · 15/15 pts |
| Declared policies Safeguarding (4) · conflict of interest (3) · volunteer management (3) — from Charity Commission annual return. | 100% | 10/10 pts |
Financial Health
Stability and solvency — reserves, revenue trend, and debt from Charity Commission accounts.
97/100
| Metric | Score | Value |
|---|---|---|
| Reserves (months of cash) 3–24 months = full marks, tapering on both sides · 0 months or 4+ years (hoarding) = 0 pts. | 100% | 7 months · 15/15 pts |
| Income stability / growth +20% or more over the window = 10 pts · flat = 5 pts · −20% or worse = 0 pts, scaled between. | 100% | 10/10 pts · 3-year average |
| Liabilities to assets 0% liabilities-to-assets = 5 pts, scaling down to 0 pts at 60%+ debt. | 80% | 14% · 4/5 pts |
Financial Efficiency
How efficiently funds reach the cause — program spend and fundraising cost ratios.
100/100
| Metric | Score | Value |
|---|---|---|
| Program expense ratio 90%+ on charitable activities = full marks, scaling down to 0 pts at 50% or below. | 100% | 100% · 10/10 pts (3-year average) |
| Fundraising efficiency ≤10p to raise £1 = full marks, scaling down to 0 pts at 40p or above (fundraising cost ÷ income). | 100% | 0p per £1 income · 10/10 pts (3-year average) |
Community Support
Grassroots backing from Charity Commission workforce data — volunteers vs paid staff.
100/100
| Metric | Score | Value |
|---|---|---|
| Volunteer-to-staff ratio Volunteers at 2x staff or more = full marks · no volunteers = 0 pts, scaled between. | 100% | 86 volunteers / 35 staff · 10/10 pts |
What is Citizens Advice East Suffolk's Clarity Score?
89/100 total · Good · 4 of 5 stars
Four pillars (40 + 30 + 20 + 10 points) from Charity Commission filings — see methodology for full weightings.
Accountability & Transparency
Baseline trust from filing discipline, board oversight, and declared governance policies.
75/100
Financial Health
Stability and solvency — reserves, revenue trend, and debt from Charity Commission accounts.
97/100
Financial Efficiency
How efficiently funds reach the cause — program spend and fundraising cost ratios.
100/100
Community Support
Grassroots backing from Charity Commission workforce data — volunteers vs paid staff.
100/100
How much does Citizens Advice East Suffolk raise and spend?
Latest filed year 2025 · Source: Charity Commission filings
| Category | Amount | % of spend |
|---|---|---|
| Total income | £1.2m | — |
| Total expenditure | £1.1m | — |
| Charitable activities | Not disclosed | — |
Where does the money go?
Latest accounts (2025) · £1.1m spent. Not disclosed in this filing — the Charity Commission return omits the charitable-activities split.
What trust indicators does Citizens Advice East Suffolk have?
Pulled from the Charity Commission register — filing behaviour, board size, and workforce where reported.
-
Accounts filed on time
Filing status: late
-
Trustee board size (3–12)
6 trustees on the Charity Commission register
-
Workforce on register
35 employees · 86 volunteers (2:1 volunteer-to-staff)
Fundraising Regulator
Not listed as member
Separate from our financial scores — shows whether the charity follows the Code of Fundraising Practice.
Check Fundraising Regulator →Official register
Reg 1115522
Full trustee list, accounts, and regulatory history on the Charity Commission.
View on Charity Commission →Trustees & officers
- Richard Thomas McLeod since 2022
- robert wilkerson since 2024
- lydia keeble since 2024
- Philip Maturin Davy since 2023
- Timothy Rowan-Robinson since 2025
- Clare Simkin since 2025
How we score charities +
The Clarity Score is a 100-point rating from UK regulator filings (Charity Commission for England and Wales, OSCR and CCNI). Four pillars — Accountability & Transparency (40), Financial Health (30), Financial Efficiency (20), and Community Support (10) — each scored on a continuous scale, not pass/fail cutoffs. A statutory inquiry sets the score to 0 automatically.
Accountability & Transparency
Scored from filings
40 points — filing history (15), trustee oversight (15, scaling up to a board of three or more), declared policies (10).
Financial Health
Scored from filings
30 points — reserves (15, full marks 3–24 months, tapering on both sides), income stability (10), liabilities to assets (5, scaling down as debt rises).
Financial Efficiency
Scored from filings
20 points — program expense ratio and fundraising cost, each on a graduated scale (not a single cutoff). Kept at 20% of the total: financial-ratio scoring alone is not a reliable effectiveness signal (see "why not just an overhead ratio?" below).
Community Support
Scored from filings
10 points — volunteer-to-staff ratio from Charity Commission workforce data, scaling continuously up to a 2:1 ratio.
Overall score
Sum of all pillar points. Display stars use the same bands as the labels: 90–100 → 5★ Exceptional; 75–89 → 4★ Good; 60–74 → 3★ Needs improvement; 1–59 → 2★ Poor; 0 → not rated.
How have Citizens Advice East Suffolk's finances changed over five years?
- Income
- Spending
- Cause spend
Values in £ thousands · Cause spend plotted only when the filing discloses a split · Source: Charity Commission accounts
What are the key facts about Citizens Advice East Suffolk?
- Overall score
- 89/100 (4★)
- Income
- £1.2m
- Cause spend
- 100% of expenditure
- Reg number
- 1115522
- Scope
- Local (norwich)
- Reserves
- 7 months
- Trustees
- 6
- Accounts year
- 2025
- Filing
- late
How does Citizens Advice East Suffolk compare, and where else can you look?
Where Citizens Advice East Suffolk sits
The causes this charity is classified under, and other charities working nearby.
Similar legal advice charities
Top-rated peers by CharityCompare score
- CITIZENS ADVICE WORCESTER AND HEREFORDSHIRE 99/100 · £2.2m
- WATFORD CITIZENS ADVICE BUREAU 99/100 · £615k
- LEWES DISTRICT CITIZENS ADVICE BUREAU 99/100 · £521k
- Citizens Advice Somerset 96/100 · £2.3m
How can you share Citizens Advice East Suffolk's rating?
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How do you add Citizens Advice East Suffolk's rating to your site?
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What red flags does Citizens Advice East Suffolk have?
Frequently asked questions
Common questions about Citizens Advice East Suffolk's rating, finances, and Charity Commission status.
Is Citizens Advice East Suffolk a good charity? +
Citizens Advice East Suffolk scores 89 out of 100 (4 stars — Good) on CharityCompare's Clarity Score, our independent read of its UK regulator filings. Around 100% of its spending goes to charitable activities and its accounts are late. That reflects how transparent and financially healthy it looks on paper — it does not measure the real-world impact of its work, so treat it as one factor alongside the cause you care about. CharityCompare never tells you where to donate.
Is Citizens Advice East Suffolk a legitimate charity? +
Yes — Citizens Advice East Suffolk is a legitimate registered charity (charity number 1115522). Verify it on the official register: https://register-of-charities.charitycommission.gov.uk/en/charity-search/-/charity-details/1115522. Registration proves status; Clarity Score then summarises filing transparency on paper, not programme impact.
What is Citizens Advice East Suffolk's charity number? +
Citizens Advice East Suffolk's charity number is 1115522. Check that number on the official register (Charity Commission, OSCR or CCNI) or this CharityCompare profile before you donate — scammers sometimes reuse real numbers on fake appeals.
What is Citizens Advice East Suffolk's charity rating? +
Citizens Advice East Suffolk scores 89 out of 100 on CharityCompare (4 stars — Good). The Clarity Score V1 sums four pillars from UK regulator filings: Accountability & Transparency (40 pts), Financial Health (30), Financial Efficiency (20), and Community Support (10). Stars use the same bands as those labels — 90+ is 5★ Exceptional. It is not an impact ranking.
Does Citizens Advice East Suffolk have reviews and complaints? +
CharityCompare does not host public user reviews for Citizens Advice East Suffolk. Instead you get a filing-based Clarity Score, cause spend, reserves and red flags such as late accounts (1 filing concern(s) noted on this profile). For formal complaints about a charity, contact the Charity Commission, OSCR, CCNI or the Fundraising Regulator as appropriate.
How much of my donation reaches Citizens Advice East Suffolk? +
According to its 2025 regulator filing, 100% of Citizens Advice East Suffolk's total spending went to charitable activities (2-yr avg across disclosed years). That is the closest official figure to "how much of your donation reaches the cause" — it is an average across all spending in the filing, not a pound-by-pound breakdown of an individual gift.
What are Citizens Advice East Suffolk's overheads? +
According to its 2025 regulator filing, combined overheads (fundraising plus governance) were about 1% of total expenditure at Citizens Advice East Suffolk. The filings CharityCompare uses do not publish CEO or senior-staff pay, so we cannot say what Citizens Advice East Suffolk's chief executive is paid — where disclosure rules apply, senior pay appears in the trustees' annual report on the Charity Commission register.
How much income does Citizens Advice East Suffolk receive? +
Citizens Advice East Suffolk reported £1.2m total income in its 2025 accounts, based on UK regulator filings. Five-year trend: growing.
Are Citizens Advice East Suffolk's accounts up to date? +
Filing status: late (last filing 2026-06-24). CharityCompare flags late or missing accounts separately from the financial score.
Where is Citizens Advice East Suffolk based? +
Citizens Advice East Suffolk is listed at Norwich · NR32 1JQ, focused on legal advice.
How does CharityCompare score Citizens Advice East Suffolk? +
We calculate a Clarity Score of 0–100 from four pillars in Citizens Advice East Suffolk's regulator filings: Accountability & Transparency (40 points — filing history, trustees, policies), Financial Health (30 — reserves, income trend, debt), Financial Efficiency (20 — cause spend and fundraising cost, on a graduated scale) and Community Support (10 — volunteer-to-staff ratio). An open statutory inquiry scores 0. The score measures reporting on paper, not programme impact. CharityCompare is free for donors, takes no commission on donations, and scores cannot be bought.
How often is this page updated? +
This profile was last updated on 17 July 2026 from the latest UK regulator data available to CharityCompare, and Citizens Advice East Suffolk's most recent accounts cover 2025. Scores and figures refresh whenever we re-ingest the register, so the page reflects our latest data pull rather than a one-off review.