Complaints

We aim for accuracy and fairness. If something on CharityCompare is wrong or misleading, tell us.

What to include

• The page URL
• What you believe is incorrect
• Evidence — ideally a link to the official UK regulator register entry

How to contact us

Email [email protected] with subject line Complaint. We aim to acknowledge your complaint within five working days and provide a substantive response within 20 working days. If more time is needed, we explain why and give an expected response date. Working days exclude weekends and England and Wales bank holidays. These are CharityCompare service targets.

Request a review

If you disagree with our response, reply with your reference and the evidence you believe was missed. We aim to acknowledge that review request within five working days and respond within 20 working days. A person with a relevant conflict must not be the sole reviewer. Our editorial policy explains how we handle evidence and charity replies.

Corrections

Verified errors are corrected on-page with an updated last-reviewed date.